The CSS is an employee of the State of Ohio. They are not attorneys and are prohibited by law from offering legal advice. They cannot file applications or motions on your behalf. They do not represent you at hearings. They cannot advise you if a settlement is appropriate. Their job is to answer simple questions about the processing of your claim and to make sure that paperwork filed and benefits to be paid are handled in a timely manner.
An attorney can help you with all of these things, therefore, improving the workers’ compensation claim process.